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 News
Beyond Goods and Services . . . Experience Management New research from London Business School shows how successful companies are focusing on providing their customers with memorable experiences rather than just products and services. Offering or managing experiences is seen as a powerful way to differentiate from competitors, increase revenue and boost customer loyalty. Organisations are turning services into "destinations", compelling places where people visit for an extended period of time, engage in multiple activities and want to return to (August 2007).
According to a recent report by KPMG more than 60% of outsourcing relationships faulter not because of technical or financial misalignment, but because of people problems and lack of cultural "fit". Research has long supported this view, however outsourcing deals are frequently the result of a "purchasing" approach (transactional), rather than one based on partnership (relational). Working with network partner Tungli Consulting, LUMIU is able to offer a cultural audit to help decisionmakers avoid costly mistakes while enhancing their ability to choose partners and processes that are aligned across social as well as technical and financial dimensions. For more in information on cultural audits, or on Global cross-cultural Management Courses offered to LUMIU clients in association with Tungli Consulting contact bdavis@lumiu.com. (July 2007)
London 2012 Olympic Games Bid Committee -- The 2012 Olympic Games are coming to London. On 6 July 2005, the International Olympic Committee (IOC) awarded the 2012 Olympic and Paralympic Games to London. "LUMIU is proud to have assisted with the successful London Olympics bid, and we congratulate all who made the dream to host the 2012 Games, a reality," stated Lumiu Director, Anne Duncan. More information about business opportunities with the Olympic Games.
LUMIU Associate wins 2006 Ethics & CSR award. A business school case study co-authored by a LUMIU Director has won the 2006 European prize for Ethics and Social Responsibility. The European Case Clearinghouse today announced that the publication "GlaxoSmithKline and Developing Country Access to Essential Medicines" was judged as the best in its category. Now widely used in business school and executive training courses, the case study takes a behind the scenes look at how GlaxoSmithKline managed complex CSR and commercial responsibilities associated with an evolving global public policy crisis. (updated December 2006)
European intiatives to stimulate research and Innovation. LUMIU Ltd has participated in recent efforts focused on encouraging greater investments in research and stimulating innovation across Europe. Current developments include the Aho Group Report on Creating an Innovative Europe. European Commission Conference on Giving for Research in Europe Brussels, 27-28 March 2006, and establishment of a Forum for Philanthropy for Research to facilitate experience sharing and to develop joint initiatives in to improve the climate (legal, fiscal, cultural) to encourage greater investments in research in Europe. (updated 1 June 2006)
CHATHAM House Corporate Responsibility 2006 London, 13-14 March 2006. Emerging Risks and Evolving Responsibilities. The eighth in Chatham House�s highly successful CR series (updated March 2006).
Business NGO partnership conference New York, May 2006. Cross-sector partnerships are built, they don't just happen. This conference uses case studies to explore how businesses and NGO's can build and sustain partnerships that win results. Focus is primarily on North American examples. (updated March 2006).
Achieving Best Practices in Sales & Marketing Suggested starting point for information services from Business Link & UK Department of Trade & Industry. (February 2006)
Tri-sector Partnering for Success Nine out of ten CEOs surveyed by the World Economic Forum believe that partnerships between business, government and civil society must play either a major role or some role in addressing key development challenges facing the world today. Cross-sector partnerships represent an important component of many corporate social responsibility initiatives. (download full report -- pdf) (updated January 2005)
OECD & CSR including Guidelines for Multinational Corporations, a set of inter-governmental recommendations on voluntary principles and standards for responsible business conduct in a variety of areas including employment and industrial relations, human rights, environment, information disclosure, combating bribery, consumer interests, science and technology, competition, and taxation. (Download the guidelines pdf files in English / Fran�s) (2000. updated December 2005)
When it comes to hiring Consulting Services, Size Isn't Everything -- According to the Consulting Times (The Rise of Smaller Players in Management Consultancy) high quality experience, rigorous sector and/or functional expertise and flexible and cost effective delivery have proven to be a winning combination giving small consultancies a competitive edge over their larger counterparts. Clients of LUMIU Limited agree that big does not automatically mean better when it comes to leveraging support from outside the organisation. Best value comes from better assessment of both client objectives and needs, and consideration of reletive capabilities and costs of outside consultants both large and small. Consulting Times. (May 2005)
Image & Identity-based Competitive Advantage: How Chiron Vaccines built a unique platform to define the brand and shape a strong internal culture. Pharmaceutical Field. Issue 57. (dowload pdf version) (download HTML version) (updated January 2005)
Practicing Collaboration this paper explores the topic of interorganisational synthesis, noting the complexity involved in intergroup/interorganisational collaboration, and suggesting 10 critical building blocks in the design of interorganisational relations. (Pitsis et al in M@n@gement, Vol 7, No 3 � pdf. (December 2004)
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